Legal notice

1. Who operates this website

This website, store.solifein.com ("SoLifeIN Store"), is owned and operated by SoLifeIN Solutions Private Limited, a company incorporated in India.

Registered office: Chadakya Colony, Gate No. 1, Sipri Bazar, Jhansi, Uttar Pradesh – 284001, India
Dispatch centre: Lucknow, Uttar Pradesh, India
GSTIN: 09ABPCS5426H2ZU
PAN: ABPCS5426H
Email: marketing@solifein.com
Phone / WhatsApp: +91 91961 81314

2. Grievance redressal

As required by the Consumer Protection (E-Commerce) Rules, 2020, the following officer handles consumer complaints:

Dev Gupta — Grievance Officer
Email: marketing@solifein.com
Phone: +91 91961 81314
Address: Chadakya Colony, Gate No. 1, Sipri Bazar, Jhansi, Uttar Pradesh – 284001

We acknowledge every complaint within 48 hours of receipt and aim to resolve it within one month. Please quote your order number so we can trace the matter quickly.

3. Health and wellness disclaimer

Ayurvedic and wellness products listed on this website are not intended to diagnose, treat, cure or prevent any disease. Nothing on this website is medical advice, and it is not a substitute for consultation with a qualified physician.

Consult a qualified medical practitioner before beginning any Ayurvedic or wellness regimen, particularly if you are pregnant or breastfeeding, taking prescription medication, managing an existing medical condition, or buying for a child or an elderly person. Discontinue use and seek medical advice if you experience an adverse reaction. Individual results vary and no outcome is promised.

Products are sourced from licensed manufacturers. Where a product is manufactured by a third party, the manufacturer, licence details and country of origin are stated on the product label and listing.

4. Product information and pricing

We take care to describe products accurately, including ingredients, weights and usage. Colours may appear differently on your screen, and manufacturers may update packaging without notice; minor variation between the image and the item received is not a defect.

All prices are in Indian Rupees (₹) and inclusive of applicable GST unless stated otherwise. We reserve the right to correct pricing or product-information errors, and to cancel and refund any affected order.

5. Intellectual property

The SoLifeIN and SoLifeIN Store names, logos and marks, together with the text, images, graphics and layout of this website, are the property of SoLifeIN Solutions Private Limited or its licensors and are protected under Indian intellectual property law. They may not be copied, reproduced or used without our prior written permission. Third-party brand names and logos remain the property of their respective owners.

6. Intermediary and third-party services

This store runs on the Shopify platform. Payments are handled by third-party payment gateways, and deliveries by third-party logistics providers. Their own terms and privacy policies apply to the parts of the transaction they handle.

7. Governing law

These notices and any dispute arising from the use of this website are governed by the laws of India. Subject to any right you have to approach a consumer forum where you reside, the courts at Jhansi, Uttar Pradesh shall have exclusive jurisdiction.

Please contact our Grievance Officer before starting formal proceedings, so we have a fair opportunity to resolve the matter.

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